Bulgaria Quitline — Национална телефонна линия за отказ от тютюнопушене 0700 10 323

Frequently asked questions

Is there a national quitline in Bulgaria?

Yes. Bulgaria runs the Национална телефонна линия за отказ от тютюнопушене (National Stop-Smoking Telephone Line) on 0700 10 323. It started in December 2008 under the National Programme for Limiting Smoking and is staffed by specialist psychologists who help people who want to quit tobacco. Callers can also reach in-person cessation services through the regional health inspectorates (РЗИ).

Source: Министерство на здравеопазването — Стартира национална линия за отказ от тютюнопушене , Министерство на здравеопазването — Кабинети за консултиране и отказ от тютюнопушенето в РЗИ

How much does it cost to call 0700 10 323, and is the help free?

The advice itself is free, but the call is not toll-free. Bulgarian 0700 numbers are shared-cost lines: you pay a single national rate (originally set at the price of one ordinary call) no matter where in the country you ring from, and the charge usually falls outside any free minutes in your plan. So you may pay for the call, but you won't be charged for the consultation.

Source: Министерство на здравеопазването — Стартира национална линия за отказ от тютюнопушене

What support does the line offer?

Psychologists give individual telephone consultations to people trying to stop smoking. They explain the harms of tobacco to body and mind, the medicines that can support quitting, and how to cope with withdrawal. On Wednesdays a medical specialist also answers questions, and the team replies to written enquiries by email.

Source: Министерство на здравеопазването — Национална телефонна линия за отказ от тютюнопушене (0700 10 323) , Министерство на здравеопазването — Стартира национална линия за отказ от тютюнопушене

When can I call 0700 10 323?

The line is answered by specialist psychologists every weekday from 9:00 to 19:00. In addition, a medical specialist is available on Wednesdays between 11:00 and 13:00. Outside these hours you can use the email address linked to the National Programme or visit a cessation cabinet at a regional health inspectorate.

Source: Министерство на здравеопазването — Стартира национална линия за отказ от тютюнопушене , Министерство на здравеопазването — Кабинети за консултиране и отказ от тютюнопушенето в РЗИ

Who runs the line and in what language is help given?

The line belongs to the National Programme for Limiting Smoking, supported by the Ministry of Health and delivered through the public-health system, including the National Center of Public Health and Analyses (НЦОЗА). Help is given in Bulgarian. Alongside the phone line there are face-to-face counselling and cessation cabinets at the regional health inspectorates (РЗИ) across the country.

Source: Национален център по обществено здраве и анализи (НЦОЗА) , Министерство на здравеопазването — Кабинети за консултиране и отказ от тютюнопушенето в РЗИ