Australia Quitline — Quitline 13 7848 (13 QUIT)

Frequently asked questions

Is there a national quitline in Australia?

Yes. Quitline on 13 7848 (13 QUIT) is Australia's telephone counselling service for people who want to stop smoking or vaping. Calling the number connects you to the Quitline operating in your state or territory, so wherever you are in Australia the same number reaches a local counsellor. It is a free, confidential, evidence-based service staffed by trained counsellors.

Source: Australian Government Department of Health — Quitline , Quit — About the Quitline (13 7848)

Is the Quitline free, and how much does calling 13 7848 cost?

The Quitline counselling service is free. The call itself is not always free: 13 7848 is charged at the local-call rate from a landline, and rates from mobile phones vary by provider. If you would rather not pay for the call, you can ask Quitline to call you back at no cost through the online request form.

Source: Quit — About the Quitline (13 7848) , Australian Government Department of Health — Quitline

What does the Quitline offer?

Quitline counsellors provide confidential telephone counselling tailored to you. They help you understand your triggers, manage nicotine withdrawal and cravings, and build the motivation and skills to quit and stay quit. You can call 13 7848 directly or request a free call-back, and counsellors can support you over several calls across your quit journey. You do not have to give your name if you prefer not to.

Source: Quit — About the Quitline (13 7848) , Australian Government Department of Health — Quitline

What is the My QuitBuddy app?

My QuitBuddy is a free app from the Australian Government Department of Health that supports people quitting smoking or vaping. It tracks how long you have been smoke-free, the money you have saved and the health you have regained, offers tips and distractions to get through cravings, and lets you set "danger time" reminders. It works alongside Quitline and is available on the App Store and Google Play.

Source: Australian Government Department of Health — My QuitBuddy app , Australian Government Department of Health — How to Quit Smoking

Is Quitline available in languages other than English, and is there support for Aboriginal and Torres Strait Islander people?

Quitline counselling is offered in English, with a free interpreter available for people who speak another language — just ask when you call 13 7848. There is also an Aboriginal Quitline: call the same number and ask to speak with a counsellor who supports Aboriginal and Torres Strait Islander people. People who are deaf or have a hearing or speech impairment can connect through the National Relay Service.

Source: Quit — About the Quitline (13 7848) , Australian Government Department of Health — Quitline