New Zealand Quitline — Quitline (Me Mutu) 0800 778 778

Frequently asked questions

Is there a national quitline in New Zealand?

Yes. Quitline (Me Mutu) is New Zealand's national stop-smoking and stop-vaping service. You can reach it by calling 0800 778 778 or texting 4006. It is run by Whakarongorau Aotearoa (New Zealand Telehealth Services) on behalf of the public health system and is available 24 hours a day, seven days a week.

Source: Quitline (Me Mutu) , Health New Zealand — Quitting smoking

Is help to quit smoking free in New Zealand?

Yes. Calling Quitline on 0800 778 778 is free, and so is texting 4006. The coaching, webchat and online programme cost nothing. Nicotine replacement therapy arranged through Quitline is subsidised, so you pay only a small co-payment rather than the full price.

Source: Quitline (Me Mutu) , Healthpoint — Quitline

What does Quitline offer?

Quitline gives you several ways to get support. A trained quit coach can talk you through your smoking or vaping addiction by phone and help you build a plan that suits your life. You can also get help by text on 4006, by webchat, or through an online programme at quit.org.nz. To manage cravings, Quitline can arrange subsidised nicotine patches, gum and lozenges.

Source: Quitline (Me Mutu) , Quitline — about the service , Healthpoint — Quitline

How does the text-to-4006 and online support work?

You can start by texting 4006 free of charge, and Quitline will follow up to set you up with text-based support and a quit plan. You can also sign up online at quit.org.nz or use webchat to message a quit coach. Phone, text, webchat and online support are all available 24 hours a day, seven days a week.

Source: Quitline (Me Mutu) , Healthpoint — Quitline

Does Quitline offer support in te reo Māori and for Pacific peoples?

Yes. Quitline (Me Mutu) is run by Whakarongorau Aotearoa and provides culturally responsive support, including kaupapa Māori programmes for tāngata whai ora and tailored help for Pacific peoples. There is also dedicated support for people who are pregnant (hapū māmā) and their whānau, and for people who are Deaf or have low vision.

Source: Quitline — about the service , Health New Zealand — Quitting smoking