France Quitline — Tabac info service – 39 89

Frequently asked questions

Is there a national quitline in France?

Yes. Tabac info service, run by Santé publique France, is the national stop-smoking service. Its helpline 39 89 puts you in touch with a tabacologue, a specialist in tobacco cessation, who can guide you through quitting. The service also includes a free mobile app and an information website at tabac-info-service.fr.

Source: Tabac info service , Santé publique France — Tabac

How much does calling 39 89 cost, and is the help free?

The 39 89 number is not premium-rate (non surtaxé): you pay only the price of a normal call, and it is included free in most unlimited mobile and landline plans. The counselling itself is entirely free of charge. There is no fee for speaking with a tabacologue or for the personalised follow-up they provide.

Source: Tabac info service — Prix de l'appel au 3989

What support does Tabac info service offer?

When you call 39 89, a tabacologue offers free, personalised telephone follow-up: you are accompanied by the same adviser throughout your quit attempt and can be called back regularly to take stock. The free app “Tabac info service, l’appli” adds day-to-day coaching on iOS and Android, and the website provides quitting tools and information.

Source: Tabac info service

When can I call 39 89?

The 39 89 line is open Monday to Saturday, from 8am to 8pm, and is closed on Sundays. People who are deaf or hard of hearing can reach the service through the Acceo platform during its own opening hours. Outside these times, the app and website remain available around the clock.

Source: Tabac info service

Does l'Assurance Maladie reimburse nicotine substitutes?

Yes. Since 1 January 2019, nicotine-replacement products (patches, gum, lozenges and similar) prescribed by a health professional are reimbursed at 65% by l'Assurance Maladie, with no annual cap; the previous flat-rate allowance of 150 € a year no longer applies. Doctors, midwives, dentists, nurses and physiotherapists can all prescribe them.

Source: ameli.fr — Prise en charge des substituts nicotiniques